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POLICIES & GUIDELINES
MISSION STATEMENT
"To provide safe, reliable, and efficient transportation service to all customers in a courteous and timely manner. The objective of our customer service is to optimize customer satisfaction"
- All passengers must have seat belt, child car seat or wheelchair restraints in use while the vehicle is moving.
- Please do not tamper with vehicle and/or transit equipment, as it may be needed to help you someday.
- Pets must be in a proper carrier. Service animals are exempt as they are not considered pets.
- Reasonable hygiene is expected; please do your best to not offend others.
- Please use courtesy with the driver and other passengers. No loud, rude, or profane language will be permitted.
- No use of tobacco, alcohol and/or possession of illegal drugs allowed on the bus
- Food and drinks must be in a closed spill-proof container. Refrain from eating on the bus.
- Please understand we must accommodate all riders, some bags may be limited.
- Children under 12 must be accompanied by an adult.
- For the safety of all riders, please wait until the driver has stopped driving to ask questions.
- Reasonable accommodations may be available upon request.
- Copper Mountain Transit reserves the right to refuse service
TITLE VI OF THE CIVIL RIGHTS ACT OF 1964
Copper Mountain Transit (and its subcontractors, if any) complies with Title VI of the Civil Rights Act of 1964. Transportation services will be provided without regard to race, color, national origin, age, gender, or disability.
Any person who believes he/she or any specific class of persons is subjected to discrimination prohibited by Title VI may, by him/herself or by a representative, file a written complaint within the ADOT Civil Rights or the Federal Transit Administration (FTA). If the complaint is filed against the local transit Copper Mountain Transit; the Transit Manager is required to forward the complaint to the ADOT Civil Rights Office. All complaints will be promptly investigated by the ADOT Civil Rights Office or the FTA.
AMERICANS WITH DISABILITIES ACT (ADA)
The Americans with Disabilities Act 1990 (ADA) protected persons with mental or physical disabilities from discrimination in connection with provision of transportation service. Reasonable modifications are available to avoid discrimination on the basis of disability. Wheelchair accessible vehicles will be available and will be operated in compliance with ADA.
Title VI information
https://azdot.gov/business/civil-rights
A copy of Title VI Discrimination/Complaint Form can be found at miamiaz.gov